Effective Date: 16th April 2025

Welcome to Kiddoora (www.kiddoora.com). These Terms & Conditions govern your use of our website and services. By accessing, browsing, or purchasing from Kiddoora, you agree to be bound by these terms. If you do not agree to any part of these Terms & Conditions, please refrain from using our website.

📌 Company Information

Kiddoora is a sole proprietorship firm owned by Neelam Pandey, operating under the business address 40, Rakeshwarpuri, Rakadi, Sodala, Jaipur, Rajasthan, India, 302006. Kiddoora is powered by VMW Team and offers a variety of products for children and kids-related accessories through its online platform.

📌 Use of Website

By using www.kiddoora.com, you confirm that:

• You are at least 18 years of age, or accessing the website under the supervision of a parent or guardian.

• You agree not to misuse the website or services for any unlawful or prohibited activity.

• The content provided on the website is for informational and shopping purposes only and must not be copied, distributed, or modified without written permission.

📌 Product Information & Pricing

We make every effort to ensure that the product descriptions, images, pricing, and availability are accurate and up-to-date. However:

• Product colors may vary slightly due to lighting and display settings.

• Prices are subject to change without prior notice.

• Kiddoora reserves the right to modify or discontinue products or services at any time without liability.

• If an error is discovered in the pricing or description of a product, we will contact you for instructions before dispatching the order or cancel it with a full refund.

📌 Order Acceptance & Cancellation

Placing an order on our website constitutes an offer to buy the product. Order acceptance occurs only once we dispatch the product. Kiddoora reserves the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in product details or pricing, or suspected fraudulent activity. Customers may cancel their orders within 6 hours of placing them or before dispatch, whichever occurs earlier, by emailing contact@kiddoora.com.

📌 Payment Terms

We accept payments via secure online gateways and cash-on-delivery (COD) options (where available). All payment transactions are processed through PCI-DSS-compliant systems for your security. Kiddoora is not liable for any unauthorized transactions conducted using your payment credentials.

📌 Shipping & Delivery

We strive to deliver your orders within the estimated time mentioned on the product page. Delivery timelines may vary based on your location and unforeseen circumstances. Kiddoora is not responsible for delays caused by logistics partners, natural disasters, or government restrictions. 

📌 Returns, Refunds & Exchanges

Our Refund & Return Policy allows you to return most items within 2 days of delivery under specified conditions. Refunds are processed within 7-10 business days once the returned item is received and approved. Exchanges are applicable only for defective or incorrect products. Full details are available in our Refund & Return Policy.

📌 Intellectual Property

All content on this website, including product images, logos, designs, text, graphics, and videos, is the intellectual property of Kiddoora or its content suppliers. Unauthorized use, reproduction, or distribution of this content for commercial or personal purposes is prohibited.

📌 Limitation of Liability

While we strive to offer secure, accurate, and reliable services, Kiddoora will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the inability to use our services. This includes, but is not limited to, damages for lost profits, business interruption, data loss, or personal injury resulting from the purchase or use of our products.

📌 User-Submitted Content

If you voluntarily submit reviews, comments, suggestions, or other content, you grant Kiddoora a non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, and distribute such content for promotional and operational purposes.

📌 Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

📌 Contact Information

For any concerns or inquiries regarding these Terms & Conditions, please contact us at:

📌 Policy Updates

Kiddoora reserves the right to update, modify, or replace any part of these Terms & Conditions at its sole discretion. Any changes will be posted on this page with the revised effective date, and continued use of the website will constitute acceptance of those changes.